Chapter 392: Compensation

her the engineering fee, she wasn't really so stubborn.But then she asked another thought-provoking question."What's your relationship with Shu Tinglan now If you two are going back to Beijing for th...Ms. Tian was at her wit's end. She had already tried to make a fuss, but Honger Company completely ignored her and even threatened to call the police, treating her as a troublemaker.

Merl Electronics, a well-known small appliance company, has positioned itself as a high-end brand. Its attitude is somewhat aloof and it doesn't come across as approachable. This seems to be ingrained in the company's DNA, leading to a lack of politeness from their front desk staff towards visitors.

Shu Tinglan invited Ms. Tian outside to calm down, while he went inside to deal with the situation.

She introduced herself as Ms. Tian's proxy lawyer and presented relevant documents. Only then did the receptionist look at her properly and speak in a slightly softer tone.

Our person in charge is not in the office, please come back another day.

"Well then, I guess we'll have to reschedule. Ms. Tian has quite a few media appointments today, so she can chat with them first."

Upon hearing that she had arranged for media coverage, the front desk did not dare to act unilaterally.

“Just a moment, I’ll see if the manager is back.” The receptionist nodded to Shu Tinglan and then hurried into the office to report.

After about 5 minutes, he came out.

"Is this Lawyer Shu Our Mr. Xing would like to invite you in for a discussion."

Actually, there was no appointment with the media at all. It's not that easy for ordinary people to get appointments with the media, besides, these kinds of issues happen several times every month. There are no serious injuries or fatalities, so the media is too lazy to report on them.

Mr. Xing is the deputy general manager of Hong'er company, managing all aspects of the business and he's very busy. This time, he agreed to meet Ms. Tian because she brought a lawyer and said she had contacted the media, leaving him with no choice but to see her.

So he was also in a bad mood, sitting coldly at one end of the conference table and speaking quickly.

“Ms. Tian, is Mr. Shu the lawyer I understand your situation and I feel very sorry for you. However, according to Ms. Tian's transaction records, she did not purchase our Hong’er products. So this matter is really not our responsibility. We have always emphasized that when consumers buy goods, they must go through regular sales channels to avoid being cheated.”

Mr. Xing was very busy and just wanted to speak quickly before leaving. It could be considered kind of him, as it wasn't really related to Honger in the first place.

Shu Tinglan, after hearing this, was not in a hurry. She opened the laptop she carried with her and pushed it in front of Vice President Xing, saying:

“Mr. Xing, why don't you take a look at this data first Over the past three years, I’ve compiled statistics on online reports of Macroer hair dryer fires.”

She didn't dwell on the issue of Ms. Tian with Mr. Xing, but instead showed him related reports.

Xing, the deputy general manager, raised an eyebrow and took her computer. He carefully looked over the set of data.

Before, the marketing department had reported that there were occasional online reports about such events, but they were all attributed to counterfeit and inferior products from Hormel. So, they only asked the marketing department to issue a statement and did not take any further action. Consumers who choose to buy counterfeit and inferior products are on their own.

Xing Zong is seeing this data for the first time, it's more detailed than what their marketing department has done.

Shu Tinglan said: “Although these are caused by consumers buying counterfeit products, it has also negatively impacted the brand image of Honger hair dryers because some consumers cannot distinguish between the real and fake ones.”

"Our products all have anti-counterfeiting marks. I believe that as long as consumers don't chase cheap prices and purchase through regular channels, they will be able to distinguish between genuine and counterfeit products."

What Mr. Xing means is that those who buy counterfeit and inferior products are all looking for bargains. With such a big price difference, how can it be genuine goods

Ms. Tian on the side, after a breath, was about to lose her temper. Where did she take advantage of anyone She bought the product at the original price.

Shu Tinglan held her hand and moved the mouse, flipping the computer page to the next.

“Mr. Xing, take a look at this data. I stayed late last night and extracted the sales figures for this product on every e-commerce website and compiled them into this table.”

The table is very clear, showing the total transaction amount, average transaction amount, price, model of products for each store from multiple dimensions, at a glance.

Such clear and organized data indeed impressed Xing Zong with Shu Tinglan.

“This set of data proves that most consumers who buy Hong'er hair dryers are buying counterfeit and inferior products because they seek cheap deals. They buy fakes at so-called flagship stores at the original price. This behavior stems from their trust in the Hong'er brand and the quality of their hair dryers. If Hong'er allows these products to continue being sold in the market, it will harm not only consumer interests but also Hong'er's own interests.”

The total transaction amount of counterfeit products has reached over 20 million. Xing, the deputy general manager, was shocked by this amount.

To be honest, in this current environment, it's inevitable that others will imitate your products and sell them online. For some larger operations, they might even send a lawyer's letter or sue you. But for smaller shops, suing would just be a waste of time. So there's really no way around this, we can only repeatedly emphasize to consumers the importance of recognizing trademarks and buying from authorized brand stores.

"Su Tinglan: Suing or banning these online stores from selling them is a superficial solution that doesn't address the root of the problem."

Mr. Xing sat up straight and asked, "What is Mr. Shu's opinion on this"

This sentence is exactly what Shu Tinglan wanted, and it was the main reason for her appearance at Hong'er Company.

“An investigation has revealed that the counterfeit hair dryers sold online mainly originate from a company called Biao Fei Gongyi. They produce Macro's hair dryer products by purchasing raw materials, following design drawings, and pulling several growth lines for production. They directly use Macro's trademark for packaging and sales. The online sales revenue of over 20 million yuan is entirely attributable to this company.”

Shu Tinglan has made her intentions clear. She can act as Hong's legal advisor and take on this case.

Xing finally relaxed his furrowed brow, but he didn't agree immediately. He only praised Shu: "Ms. Shu, your preparation work is very thorough."

Since everyone here is intelligent, it's only natural that the lawyers will be engaged to handle the contract drafting.

Mrs. Tian, who had always been invisible, was still lost in the clouds. She couldn't understand why Lawyer Shu didn't talk about her case at all but instead went off on tangents and talked about other things

When Shu Tinglan and she returned to the law firm, they explained.

“What you purchased is indeed not a product from Honer, and Honer can provide test results to prove this.”

"Is it useless to seek compensation from Hong'er Company" Ms. Tian sounded dejected. She wasn't really after the money; she wanted justice. A strand of her hair had been burned, was that so hard to rectify

“But you can seek compensation through a lawsuit against Biao Fei Craft. As long as Hong Er's infringement lawsuit against Biao Fei Craft is successful, your subsequent compensation will include two parts: one part is medical compensation for the hair dryer fire and hair burns, as well as mental distress compensation, and the other part is ten times the compensation for purchasing counterfeit goods. Ms. Tian, please rest assured that I will fight for all of this for you.”meanor, and it was during the peak popularity of Korean drama uncles, she was afraid that Lin Zhixiao would reach out to him. 。Lin Zhifei said, "Come on, I'm still a college student. You don't have t...